Benefits of Online reputation management:
- Online Reputation Management helps in building trust with your customers.
- It helps in increasing brand visibility through various online methods.
- Focuses on creating a positive brand image for the company.
- It helps in spreading positive word of mouth online.
- A way to find out the buyer’s persona, it is good to know what people expect from your company.
- Helps in optimizing cost as it acts as a network to communicate with your customers.
- ORM helps in resolving problems/complaints effectively.
Best ORM Practices offered at DDMA:
- Understand that Negative Content is Unavoidable
- Discover the Cause of Any Negative Comments
- Build a Good Reputation
- Respond to All Comments
- Identify your organization’s key internal stakeholders
- Map out your external influencers network